Yes. You can either send a simple payment request or attach a full itemised invoice.
Due to Covid we have removed our setup and onboarding fee of £250 for the next few months only. So there really isn't a better time to signup..
5 days after a client pays you will receive the money in your account, this becomes 3 days after two months of using the platform.
There are no up-front costs or contracts. You pay a tiny percentage of the transaction. So you can rest easy that costs are not being incurred without you benefitting. For detailed information about the price we need to discuss your requirements. This can be done with a quick phone call. 07968 902226
Yes. We will customise the booking area, the payment emails, texts and other associated communications so everything is branded to match your practice down to the colours and logo.
You have your own dashboard that allows you to see at a glance the status of all invoices. From here you can click on a late payer and automatically send a reminder request for payment.
This facility is currently in development
Security is at the heart of everything we do. The actual payment transaction is undertaken using Stripe which carries PCI Level 1 security, this is the most stringent level of certification available in the payments industry. We do not store yours or your clients payments details. All the information in your account belongs to you.
Yes. Clients can book appointments online and you can automatically take a payment for the consultation.
In some cases it is possible to take part payments. Talk to us about this.
Our team can have you running in a few hours.
Yes. We can help you to do this. .
Telemedicine can be particularly useful for things like:
Yes of course. We make it easy for you to request, receive and monitor payments based on invoices raised in the normal way.
Improved client compliance when it comes to paying for remote advice
Telemedicine is a useful tool, there are pitfalls and areas where it is less than ideal. It is important to remember that telemedicine will not replace the need for in house consulting. Rather, it should be used alongside to help streamline your caseload and maximise efficiency.
You may need to see the animal anyway
If you feel that you need additional information after carrying out a video consult, simply ask the client to drop the patient off at the practice. You have already collected the history and know how you wish to proceed, so the time hasn’t been wasted, and clients appreciate the additional care their pet is receiving.
Schedule video consults earlier in the day to allow time should the patient need to be seen in practice.
Mis-diagnosis due to lack of smell, touch, thermometer, scales, etc.
Only working with registered clients and pets reduces the likelihood of misunderstandings as . The online consult can be used to attract new clients, but care should be taken to avoid mishaps, don’t be afraid to require an in house consult initially if any concerns.
If there is not enough information just ask the client to bring the animal in to the practice. If this is not possible, then discuss your reservations with the client (and record the discussion in your notes!)
Ask clients to provide updates and photographs via email where appropriate, this allows the practice to keep a track on a patient's progress and may flag up any potential issues early on (also maintains a paper-trail).
As always but perhaps even more so, good clinical note-taking is essential and should include advice given to the clients about what to look out for, when to contact the practice for further advice etc.
Internet connectivity issues
Offer telephone and video consultations for the same cost – this allows clients to request a phone call if they know that they will struggle with video, and also gives you the option to switch between the two if any issues arise, leaving no one feeling short-changed.
Potential for less highly qualified individuals to poach business and undercut surgeries.
This technology is not going away. The industry needs to have the conversation about it out in the open. Whilst there is little stopping someone setting up for telemedicine without the costs involved in a physical practice, there are limits to the level of care they are able to provide in this way. Whilst this sort of service may have its place, it can’t operate without working closely with other practices and referring cases to them as needed.
One major source of concern surrounding veterinary telemedicine is a lack of clarity on where one stands with regards to insurance and RCVS support. When prescribing POM-V medication, you need to be able to demonstrate that you have enough information. If, following your consultation, you feel you require more information, request that the client drops the patient off at the practice for further diagnostics. The RCVS has written in their article the requirements for remote prescribing, and so this should be used to guide your decisions. Unfortunately, there are currently no convenient hard and fast rules but let’s be honest, when are there ever in veterinary medicine?
Yes, you can use our own platform or any other that supplies you an online meeting room link.
We have found that the time needed for the consultation varies from 5 -15 minutes, often case dependent. However, you can be as flexible as you would be in the practice.
It is entirely up to you. Many practices charge their standard consultation fee, or you may decide to charge slightly less for your video consult and then top it up to the full amount if the patient subsequently needs to be seen in practice.
We recommend that you treat a phone call in the same way as a video consult at the same price. After all, it is your time and expertise that they are paying for. Book it into the diary in the same way, but ask the client to make a note on the booking that they would prefer a phone consultation.
Yes. Please get in touch to discuss the scope of what is needed.
We strongly recommend that you register your pet with the veterinary practice before booking a video consult.
Ask them to get in touch, or let us know the name of your practice and suggest who we should speak to. We can make it easy for them to start offering video consults within 24 hours.